AFTER-SALE SERVICES
1: All items come with 1 year warranty;
2: During warranty period, our factory will offer free service for replacement;
3: Beyond warranty,we can also offer spare parts and maintenance with paid service4:
Technical support will be offered through all the after-sales service.
Our survice
1. We provide 2% spare part for free;
2. We provide OEM and ODM service;
3. All items come with 2 years warranty;
4. We provide our lock ,your safety and satisfaction
5. Technical support will be offered through all the after-sales service.
6. During warranty period, our factory will offer free service for replacement;
7. Beyond warranty, we can also offer spare parts and maintenance with paid service;
8. We have sent our locks to BE/ES warehouse, which will save a lot of transport cost for our
FAQ
Q1: Is your company a trading company or factory?Are you reliable?
A: We are a Industry and trade integration in Guangdong, with professional marketing team.
Our company has more than 14 years of manufacturing and have obtained TUV certification, CE, FCC, ROHS certification.
Q2: What's the MOQ?
A: We have the lowest MOQ in the market. Even 1pc is acceptable. The more you order, the better the price will be. Pls contact us
for more details.
Q3: Could you make OEM/ODM order?
A: Yes. We provide OEM&ODM service for customers. We have strong technical team. Supporting customized logo, packaging box, manual
and software language.
Q4: How do you ship the goods?
A: Normally we ship by DHL, UPS, TNT, FedEx etc.Fast transit time & Low cost is the first priority. We will choose the most
suitable shipping way for our customers.For bulk orders, we have long-term cooperation shipping forwarder with competitive price.
Q5: What is the delivery time?
A: For sample orders, we can ship the goods within 5-10 days. For bulk orders, we can ship in 15 working days
Q6: Which warranty conditions do you have?
A: Within one year, we provide free replacement of some parts except man-made damage. For order quantity more than 1o0pieces, we
provide 1% free spare parts.
Q7: Which payment can be accepted?
A: T/T,Western Union,Paypal,L/C etc.
Q8: .Does the order amount need to be paid in a lump sum?
A: For bulk orders, 30% deposit and 70% balance before shipment,or the full amount
